Do You Really Know What Your 3rd Party Hotline Operator Says?
While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely […]
Introducing The Hotline Inbox
Avoid rare but costly mistakes of using the wrong caller-id
Tips to Keep Your Hotline From Going Down
Want superior protection from outages for your comunity? Learn your rights. Need more help? Reach out.
Burnout Protection: A Real Life Case Study
Say your organization is having a problem with hotline burnout — one person tends to burn out each month. You really need some kind of burnout protection, but how? You’re the crisis coordinator, and you have advocates that are taking between 30-250 hours / week. They range from seasoned staff to new volunteers. What do […]
Reduce Burnout This Holiday Season With Inappropriate Caller Protection
“…are calling nonstop and pranking the hotline. I’ve had to stop answering at this point and hope they quit” —advocate at a crisis hotline The holiday season is starting, and for many nonprofit crisis hotlines this means an increase in inappropriate or prank calls. Does your hotline sometimes experience lots of inappropriate or prank calls? […]