Do You Really Know What Your 3rd Party Hotline Operator Says?
While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it
Introducing The Hotline Inbox
Avoid rare but costly mistakes of using the wrong caller-id
Tips to Keep Your Hotline From Going Down
Want superior protection from outages for your comunity? Learn your rights. Need more help? Reach out.
Burnout Protection: A Real Life Case Study
Say your organization is having a problem with hotline burnout — one person tends to burn out each month. You really need some kind of
Reduce Burnout This Holiday Season With Inappropriate Caller Protection
“…are calling nonstop and pranking the hotline. I’ve had to stop answering at this point and hope they quit” —advocate at a crisis hotline The
Upcoming Webinar with DomesticShelters.org
Helpline Software will be presenting a webinar, promoted by DomesticShelters.org. Our webinar is titled: Solutions To Common Hotline Challenges: Phone, Chat, Text, Scheduling, Reporting, and Burnout and will take
Testimonial Video Publicly Released
In this video, hear glowing testimonials about our services from the following two speakers who use Helpline Software’s customized answering service system:Clarissa Espinoza– Assistant Director
Social Media Updates
Follow us on our various social media platforms! We acknowledge our community of users & highlight impactful features of our system. Engage with our content