Category: Burnout

• Introducing The Hotline Inbox

  Avoid rare but costly mistakes of using the wrong caller-id

  December 15, 2022

  Burnout, Hotline Management System, Volunteer Management

  Callback Request, Helpline Missed Call, Hotline Missed Call, Return Call, Voicemail, Volunteer Management

• Burnout Protection: A Real Life Case Study

  

  Say your organization is having a problem with hotline burnout — one person tends to burn out each month. You really need some kind of burnout protection, but how? You’re the crisis coordinator, and you have advocates that are taking between 30-250 hours / week. They range from seasoned staff to new volunteers. What do…

  November 28, 2022

  Burnout, Uncategorized

• Reduce Burnout This Holiday Season With Inappropriate Caller Protection

  “…are calling nonstop and pranking the hotline. I’ve had to stop answering at this point and hope they quit” —advocate at a crisis hotline The holiday season is starting, and for many nonprofit crisis hotlines this means an increase in inappropriate or prank calls. Does your hotline sometimes experience lots of inappropriate or prank calls?…

  November 21, 2022

  Burnout, Hotline Management System

  burnout, burnout protection, hotline management system, inappropriate caller, prank call, stir/shaken