Category: Burnout
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Bilingual answering service for crisis lines
Don’t let language be a barrier to supporting someone in crisis. Choose the leading bilingual answering service for crisis lines.
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The mental health answering service for crisis hotlines
Are you the crisis coordinator at a mental health agency looking for a mental health answering service to take off hours calls and connect them through to the right advocate quickly? The mental health answering service industry is rapidly changing, and there’s a new type of vendor available: “the crisis line answering service”. Mental health…
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Burnout Protection: A Real Life Case Study
Say your organization is having a problem with hotline burnout — one person tends to burn out each month. You really need some kind of burnout protection, but how? You’re the crisis coordinator, and you have advocates that are taking between 30-250 hours / week. They range from seasoned staff to new volunteers. What do…
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Reduce Burnout This Holiday Season With Inappropriate Caller Protection
“…are calling nonstop and pranking the hotline. I’ve had to stop answering at this point and hope they quit” —advocate at a crisis hotline The holiday season is starting, and for many nonprofit crisis hotlines this means an increase in inappropriate or prank calls. Does your hotline sometimes experience lots of inappropriate or prank calls?…