Category: Hotline Management System

• Introducing The Hotline Inbox

  Avoid rare but costly mistakes of using the wrong caller-id

  December 15, 2022

  Burnout, Hotline Management System, Volunteer Management

  Callback Request, Helpline Missed Call, Hotline Missed Call, Return Call, Voicemail, Volunteer Management

• Tips to Keep Your Hotline From Going Down

  

  Want superior protection from outages for your comunity? Learn your rights. Need more help? Reach out.

  December 9, 2022

  Hotline Management System, Hotline Uptime, Uncategorized

• Reduce Burnout This Holiday Season With Inappropriate Caller Protection

  “…are calling nonstop and pranking the hotline. I’ve had to stop answering at this point and hope they quit” —advocate at a crisis hotline The holiday season is starting, and for many nonprofit crisis hotlines this means an increase in inappropriate or prank calls. Does your hotline sometimes experience lots of inappropriate or prank calls?…

  November 21, 2022

  Burnout, Hotline Management System

  burnout, burnout protection, hotline management system, inappropriate caller, prank call, stir/shaken