Do You Really Know What Your 3rd Party Hotline Operator Says?
While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely […]
Tips to Keep Your Hotline From Going Down
Want superior protection from outages for your comunity? Learn your rights. Need more help? Reach out.
Burnout Protection: A Real Life Case Study
Say your organization is having a problem with hotline burnout — one person tends to burn out each month. You really need some kind of burnout protection, but how? You’re the crisis coordinator, and you have advocates that are taking between 30-250 hours / week. They range from seasoned staff to new volunteers. What do […]
Upcoming Webinar with DomesticShelters.org
Helpline Software will be presenting a webinar, promoted by DomesticShelters.org. Our webinar is titled: Solutions To Common Hotline Challenges: Phone, Chat, Text, Scheduling, Reporting, and Burnout and will take place on Nov 10, 2022, at 01:00 PM in Eastern Time (US and Canada). You can register at this link: https://us02web.zoom.us/webinar/register/4816668105422/WN_SH89NyoxRc-G6rMQtt24yg
Testimonial Video Publicly Released
In this video, hear glowing testimonials about our services from the following two speakers who use Helpline Software’s customized answering service system:Clarissa Espinoza– Assistant Director of Programs at WestCOPLauren DaSilva– Executive Director of Monterey County Rape Crisis Center
Social Media Updates
Follow us on our various social media platforms! We acknowledge our community of users & highlight impactful features of our system. Engage with our content to help us connect with more hotlines facing technological challenges. https://www.instagram.com/helplinesoftware/ https://www.facebook.com/profile.php?id=100086973473513 https://twitter.com/HelplineSoft https://www.linkedin.com/company/helplinesoftware/