Category: Uncategorized
-
“I Love Survivor Support” —Crisis Coordinator at RCC
This is a guest post from a former crisis coordinator at a non-profit agency serving survivors of sexual violence. Any views or opinions reflected are the views of the author alone. The author was compensated for writing this article. I love survivor support I was glad to have the opportunity to be a crisis coordinator…
-
How To Choose the Perfect 24 Hour Answering Service
Is it important for you to never miss a crisis call? Mission driven crisis hotlines, helplines, and text/chat lines want to make sure that: If you’re looking for a new answering service for your crisis line then you’re in the right place. What will I get from reading this article? We’ll help you understand a…
-
How To Solve Some Chronic 24/7 Hotline System Problems
Many agencies have challenges with their hotline systems that impact the quality of care they can provide. Here’s a look at the top challenges and best practices to consider when building and optimizing your hotline. Will this article help me? This article is focused on 24/7 hotlines where agency volunteers or staff answer hotline calls…
-
Do You Really Know What Your 3rd Party Hotline Operator Says?
While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely…
-
Tips to Keep Your Hotline From Going Down
Want superior protection from outages for your comunity? Learn your rights. Need more help? Reach out.
-
Burnout Protection: A Real Life Case Study
Say your organization is having a problem with hotline burnout — one person tends to burn out each month. You really need some kind of burnout protection, but how? You’re the crisis coordinator, and you have advocates that are taking between 30-250 hours / week. They range from seasoned staff to new volunteers. What do…
-
Upcoming Webinar with DomesticShelters.org
Helpline Software will be presenting a webinar, promoted by DomesticShelters.org. Our webinar is titled: Solutions To Common Hotline Challenges: Phone, Chat, Text, Scheduling, Reporting, and Burnout and will take place on Nov 10, 2022, at 01:00 PM in Eastern Time (US and Canada). You can register at this link: https://us02web.zoom.us/webinar/register/4816668105422/WN_SH89NyoxRc-G6rMQtt24yg
-
Testimonial Video Publicly Released
In this video, hear glowing testimonials about our services from the following two speakers who use Helpline Software’s customized answering service system:Clarissa Espinoza– Assistant Director of Programs at WestCOPLauren DaSilva– Executive Director of Monterey County Rape Crisis Center
-
Social Media Updates
Follow us on our various social media platforms! We acknowledge our community of users & highlight impactful features of our system. Engage with our content to help us connect with more hotlines facing technological challenges. https://www.instagram.com/helplinesoftware/ https://www.facebook.com/profile.php?id=100086973473513 https://twitter.com/HelplineSoft https://www.linkedin.com/company/helplinesoftware/