Reliably route calls according to your on-call schedules.

State & National Hotlines

Does your provider not dispatch callback requests according to your on-call schedules? Do they send calls to the wrong agency, or to advocates that aren’t on-call? Do they give advocates enough time to answer?

A good hotline management system is one that you don’t notice.

Robust Scheduling

Real-Time Call Logs

• Know the type of the call before you accept (or decline) it
• Have enough time to answer calls
• Automatically track type of call and the language of the caller
• Track hold times, talk times, who missed the call and who didn’t
• Special features for call routing in rural areas like real-time identification of possible reception issues
• Visualize how many calls were answered over time (and other metrics) via a separate dashboard
• Easily download statistics useful for VOCA

Chat & Text

Sophisticated Burnout Protection

• Get ahead of burnout with our Burnout Protection Dashboard, that flags individuals at risk of burning out
• Enforce boundaries with any specific high-volume callers to reduce staff/volunteer burnout

Peace Of Mind Gurantee

Organizations nationwide trust us to run their hotlines.

Try us for a month. If you cancel within 30 days after Go-Live then we’ll return your deposit and donate $500 to your organization. Offer void if not used within 90 days of contract signature and 30 days of Go-Live. Void where prohibited. No cash value unless required by law. Only active US-based 501(3)(c) nonprofit organizations qualify. Limit one per organization.