Tag: 3rd party operator
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Do You Really Know What Your 3rd Party Hotline Operator Says?
While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely […]
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Upcoming Webinar with DomesticShelters.org
Helpline Software will be presenting a webinar, promoted by DomesticShelters.org. Our webinar is titled: Solutions To Common Hotline Challenges: Phone, Chat, Text, Scheduling, Reporting, and Burnout and will take place on Nov 10, 2022, at 01:00 PM in Eastern Time (US and Canada). You can register at this link: https://us02web.zoom.us/webinar/register/4816668105422/WN_SH89NyoxRc-G6rMQtt24yg
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Testimonial Video Publicly Released
In this video, hear glowing testimonials about our services from the following two speakers who use Helpline Software’s customized answering service system:Clarissa Espinoza– Assistant Director of Programs at WestCOPLauren DaSilva– Executive Director of Monterey County Rape Crisis Center
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Social Media Updates
Follow us on our various social media platforms! We acknowledge our community of users & highlight impactful features of our system. Engage with our content to help us connect with more hotlines facing technological challenges. https://www.instagram.com/helplinesoftware/ https://www.facebook.com/profile.php?id=100086973473513 https://twitter.com/HelplineSoft https://www.linkedin.com/company/helplinesoftware/