Tag: hotline management system
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Do You Really Know What Your 3rd Party Hotline Operator Says?
While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely…
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Reduce Burnout This Holiday Season With Inappropriate Caller Protection
“…are calling nonstop and pranking the hotline. I’ve had to stop answering at this point and hope they quit” —advocate at a crisis hotline The holiday season is starting, and for many nonprofit crisis hotlines this means an increase in inappropriate or prank calls. Does your hotline sometimes experience lots of inappropriate or prank calls?…
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Upcoming Webinar with DomesticShelters.org
Helpline Software will be presenting a webinar, promoted by DomesticShelters.org. Our webinar is titled: Solutions To Common Hotline Challenges: Phone, Chat, Text, Scheduling, Reporting, and Burnout and will take place on Nov 10, 2022, at 01:00 PM in Eastern Time (US and Canada). You can register at this link: https://us02web.zoom.us/webinar/register/4816668105422/WN_SH89NyoxRc-G6rMQtt24yg
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Testimonial Video Publicly Released
In this video, hear glowing testimonials about our services from the following two speakers who use Helpline Software’s customized answering service system:Clarissa Espinoza– Assistant Director of Programs at WestCOPLauren DaSilva– Executive Director of Monterey County Rape Crisis Center
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Social Media Updates
Follow us on our various social media platforms! We acknowledge our community of users & highlight impactful features of our system. Engage with our content to help us connect with more hotlines facing technological challenges. https://www.instagram.com/helplinesoftware/ https://www.facebook.com/profile.php?id=100086973473513 https://twitter.com/HelplineSoft https://www.linkedin.com/company/helplinesoftware/