Admin can approve shift requests, and edit the schedule. Our system will automatically log users in when their shift begins and out when your shift ends.
Forward calls to the on-call’s cell phone according to your schedules. Fully custom so on-call has:
Would it make a difference if you could see who is most likely to burn out before they did? Do you want to send specific callers to a guided meditation after they exceed their call limit?
Read the case study to see how our system was able to predict burnout before it happened – saving an agency from losing almost an advocate per month.
Increase capacity by automatically offering a callback if you don’t have capacity. We’ll wait until an agent is available and then facilitate the connection according to your policies. Agencies prefer crisis callbacks to voicemail.
Try Helpline Software risk-free! If you’re not satisfied within 30 days, we’ll refund all your money—plus give you up to $500.
Offer void if not used within 90 days of contract effective date. Cancellation must be done in writing. Void where prohibited. No cash value unless required by law. Limit one per organization.
Callers connect with your on-call personnel quickly and sustainably.
The community knows your existing numbers. Keep them, and get new numbers if you'd like.
Any changes you make to the schedule or call flows instantly affect the very next call, chat, text, or callback request.
Our products are fully customized to meet your very specific schedules, and other needs. They all come with our standard 150% back Peace of Mind Guarantee
Double your capacity without hiring.
Predict burnout before it happens.
Short hold times and quality support.
Pays for itself.
