Reliably route calls according to your on-call schedules
Reliably route calls according to your on-call schedules
Customizable Phone, Chat, Text, and Scheduling for 24h Hotlines and Helplines.
Agencies trust us to run their hotlines
Agencies trust us to run their hotlines
Your Dream Hotline
We’ll deploy your dream hotline system because you know your community’s needs are unique, and you know them best.
Connect in seconds
Real-time call logs
Scheduled on-call order
Confirm shift requests
Predict & prevent burnout
Fast callback workflows & More!
Your Dream Hotline
We’ll deploy your dream hotline system because you know your community’s needs are unique, and you know them best.
Connect in seconds
Real-time call logs
Scheduled on-call order
Confirm shift requests
Predict & prevent burnout
Fast callback workflows & More!
Maximize Your Capacity with Our Solutions
Trauma-informed
<25 secs
Survivor hold times
Capacity Booster
+36-84%
More survivors supported
with existing staff
Powerful Automation
20+ hours
Senior staff hours saved every week
Maximize Your Capacity with Our Solutions
Trauma-informed
<25 secs
Survivor hold times
Capacity Booster
+36-84%
More survivors supported with existing staff
Powerful Automation
20+ hours
Senior staff hours saved every week
What makes us the best, according to our customers
Your Colleagues’ Are Switching, and Loving it!
Lauren
YWCA Golden Gate Silicon Valley
Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.
Lauren
Executive Director, Monterey County Rape Crisis Center
It really has changed a huge part of our organization.
Lauren
Bay Area Women Against Rape (BAWAR)
Helpline Software created a customized call management system for BAWAR’s 24/7 crisis line….ongoing service has had a HUGE impact on BAWAR’s ability to effectively support survivors every day … we couldn’t be more thankful.
Clarissa
Assistant Director, Westchester Community Opportunity Program
… take a leap of faith and do it… it is a game changer … it will alleviate a lot of misused time and …[you] will thank me later.
Pamela
CEO,
HOPE Sheds Lights, Inc
… customer service is responsive, honest, articulate, … it’s top-notch …
Lauren
YWCA Golden Gate Silicon Valley
Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.
Why our customers think we’re the best
Your Colleagues’ Are Switching, and Loving it!
YWCA Golden Gate Silicon Valley
Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.
Lauren
Executive Director, Monterey County Rape Crisis Center
It really has changed a huge part of our organization.
Bay Area Women Against Rape (BAWAR)
Helpline Software created a customized call management system for BAWAR’s 24/7 crisis line….ongoing service has had a HUGE impact on BAWAR’s ability to effectively support survivors every day … we couldn’t be more thankful.
Clarissa
Assistant Director, Westchester Community Opportunity Program
… take a leap of faith and do it… it is a game changer … it will alleviate a lot of misused time and …[you] will thank me later.
Pamela
CEO,
HOPE Sheds Lights, Inc
… customer service is responsive, honest, articulate, … it’s top-notch …
Packages & Pricing
Customized Chat with Dashboard
Approved non-profit rate starting at $95/month
Fully customized chat
Real-time chat & text dashboard
Seamlessly hand-off chats between advocates
Robust notifications of new chat/texts
Unlimited chat usage
Review chats with advocates
Real-time schedules
Opt-In shift reminders
Admin options menu
Generous accounts
One support user
Custom data retention policies
Texting add-on available for +$100/month
Customized Hotline Management System
Our most popular package!!
Keep your hotline number(s)
Real-time chat & text dashboard
Everything in a fully customized chat package
Inappropriate caller protection
Everything in the answering service plan
Robust call/chat/text & hours reporting
Shift request & Approval system
Texting Add-on Available
Advocate self-tracking of hours
Unlimited call types & schedules
Burnout protection dashboard
Sophisticated call workflows
Enforce boundaries with high-volume callers.
Packages & Pricing
Customized Chat with Dashboard
Approved non-profit rate starting at $95/month
Fully customized chat
Real-time chat & text dashboard
Seamlessly hand-off chats between advocates
Robust notifications of new chat/texts
Unlimited chat usage
Review chats with advocates
Real-time schedules
Opt-In shift reminders
Admin options menu
Generous accounts
One support user
Custom data retention policies
Texting add-on available for +$100/month
Customized Hotline Management System
Our most popular package!!
Keep your hotline number(s)
Real-time chat & text dashboard
Everything in a fully customized chat package
Inappropriate caller protection
Everything in the answering service plan
Robust call/chat/text & hours reporting
Shift request & Approval system
Texting Add-on Available
Advocate self-tracking of hours
Unlimited call types & schedules
Burnout protection dashboard
Sophisticated call workflows
Enforce boundaries with high-volume callers.