Reliably route calls according to your on-call schedules.

Testimonials by Helpline Software users

Agencies trust us to run their hotlines.

YWCA greater los angeles
Bay Area Women Against Rape (BAWAR)
Boston Area Rape Crisis Center (BARCC)
Monterey County Rape Crisis Center (MCRCC)
Domestic Violence Services of Benton & Franklin Counties
YWCA Golden Gate Silicon Valley
Orange County Rape Crisis Center
Westchester Community Opportunity Program (WestCOP)

State & National Hotlines

Does your provider not dispatch callback requests according to your on-call schedules? Do they send calls to the wrong agency, or to advocates that aren’t on-call? Do they give advocates enough time to answer?

A good hotline management system is one that you don’t notice.

Robust Scheduling

Volunteers see the most up-to-date schedule and request open shifts in preferred language. Administrators approve or deny shift requests, instantly updating the call-routing system and sending confirmation emails with email invites and reminders.
  1. Admin staff can make any change to the shift schedule
  2. Volunteers can request shift changes that have to be approved by your admin staff.

All this can be done in bulk, with just a few clicks.

Shift request dashboard

Real-Time Call Logs

See how calls are being rolled over and routed to hotline advocates in real time.
Realtime logs show calls, chats, text, and flag reception issues in real-time
  • Know the type of the call before you accept (or decline) it
  • Have enough time to answer calls
  • Automatically track type of call and the language of the caller
  • Track hold times, talk times, who missed the call and who didn’t
  • Special features for call routing in rural areas like real-time identification of possible reception issues
  • Visualize how many calls were answered over time (and other metrics) via a separate dashboard
  • Easily download statistics useful for VOCA

Chat & Text

Features of Chat: Sequential notifications, Delivery & read receipts, waiting rooms, quick exit

We worked with 24h hotlines across the country to build a fully-featured & user-friendly chat application for you

Your on call teams will be notified of new chats/texts via text message, and clients can exit the chat quickly to a safe website with the click of a button button.

We’ve made it incredibly easy to integrate chat & text into your hotline so that your community has more options to get the help they need.

Sophisticated Burnout Protection

  • Get ahead of burnout with our Burnout Protection Dashboard, that flags individuals at risk of burning out
  • Enforce boundaries with any specific high-volume callers to reduce staff/volunteer burnout
hotline staff and volunteer burnout protection dashboard

Peace Of Mind Gurantee

Organizations nationwide trust us to run their hotlines.

Try us for a month. If you cancel within 30 days after Go-Live then we’ll return your deposit and donate $500 to your organization. Offer void if not used within 90 days of contract signature and 30 days of Go-Live. Void where prohibited. No cash value unless required by law. Only active US-based 501(3)(c) nonprofit organizations qualify. Limit one per organization.

Your Colleagues’ Are Switching, and Loving it.

“It really has changed a huge part of our organization”

Lauren, Executive Director, Monterey County Rape Crisis Center

“Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.”

YWCA Golden Gate Silicon Valley

” … take a leap of faith and do it… it is a game changer … it will alleviate a lot of misused time and …[you] will thank me later.”

Clarissa, Assistant Director of Programs, Westchester Community Opportunity Program

“… customer service is responsive, honest, articulate, … it’s top-notch …”

Pamela, CEO HOPE Sheds Lights, Inc

“Helpline Software created a customized call management system for BAWAR’s 24/7 crisis line and 24/7 accompaniment service. The donation of time and ongoing service has had a HUGE impact on BAWAR’s ability to effectively support survivors every day … we couldn’t be more thankful.”

Bay Area Women Against Rape

Packages & Pricing

Questions? Get in touch!
Email: sales@helplinesoftware.com
Phone number: 415-763-0745

Burnout Protection: A Real Life Case Study

Say your organization is having a problem with hotline burnout — one person tends to burn out each month. You really need some kind of burnout protection, but how? You’re the crisis coordinator, and you have advocates that are taking between 30-250 hours / week. They range from seasoned staff to new volunteers. What do […]

Reduce Burnout This Holiday Season With Inappropriate Caller Protection

“…are calling nonstop and pranking the hotline. I’ve had to stop answering at this point and hope they quit” —advocate at a crisis hotline The holiday season is starting, and for many nonprofit crisis hotlines this means an increase in inappropriate or prank calls. Does your hotline sometimes experience lots of inappropriate or prank calls? […]