Schedule your call forwarding
Helpline software is a highly customizable schedule based call forwarding service. People trust our reliably, even in crisis.
Having trouble with your answering service?
Streamline your answering service with our fast, accurate, and real-time call forwarding system
Money back guarantee
You’ll love us, or we’ll give you 150% of your money back!
If you cancel your contract within 30 days after Go-Live then we’ll return your deposit, and donate an additional 50% of your first month’s bill to your agency.
Customer must be an active US-based 501(3)(c) nonprofit organizations to qualify for 150% money back guarantee. For profit customers will simply receive money they paid back. Offer void if not used within 90 days of contract effective date. Contract cancellation must be done in writing. Donation amount is limited to a maximum value of $500 to customer’s agency. Void where prohibited. No cash value unless required by law. Limit one per organization.
Increase capacity without hiring
Callers connect with your on-call personnel quickly and sustainably.
- Connect with your callers within seconds
- Deliver 36-84% increased service without hiring
- Save key staff 20+ hours per week
Key Benefits
Connect in seconds
Minimize caller hold times so you never miss a call.
Case management
Helpers receive key context about callers and share notes in our built in notes system.
Fast callbacks
Innovative workflows help you quickly support help seekers during peak times.
Scheduled on-call order
See calls routed to helpers in real time based on your schedules. Input schedules months ahead.
Built-in privacy
Ensure caller privacy and protect helpers from inappropriate callers, creating a safe and supportive environment for everyone.
Real-time call tracking
Effortlessly track call types, reception issues, hold and talk times, missed calls, and team performance.
Easy Scheduling
Approve a shift request or adjust the schedule to instantly update the list of helpers available to take calls.
Comprehensive burnout prevention
Helpline Software monitors advocate activity and flags those at risk of burnout with our Burnout Prevention Dashboard and enforce boundaries with high-volume callers.
Rural area support
Special features help mitigate some reception issues in real time.
User-friendly chat
With sequential notifications, delivery and read receipts, and waiting room options, you can ensure that communication is smooth and transparent.
Want to never miss a client call?
Our customized call forwarding service can help you achieve that. What about late night texts or chats? No problem. Check out our customizable chat and text system. For more details see how it works, how new technology can replace your answering service, and our frequently asked questions page.
Here's what our awesome customers say
