Reliably route calls according to your on-call schedules

Reliably route calls according to your on-call schedules

Customizable Phone, Chat, Text, and Scheduling for 24h Hotlines and Helplines.

Agencies trust us to run their hotlines

Agencies trust us to run their hotlines

Your Dream Hotline

We’ll deploy your dream hotline system because you know your community’s needs are unique, and you know them best.

Connect in seconds

Real-time call logs​

Scheduled on-call order​

Confirm shift requests​

Predict & prevent burnout​

Fast callback workflows & More! ​

Your Dream Hotline

We’ll deploy your dream hotline system because you know your community’s needs are unique, and you know them best.

Connect in seconds

Real-time call logs​

Scheduled on-call order​

Confirm shift requests​

Predict & prevent burnout​

Fast callback workflows & More! ​

Maximize Your Capacity with Our Solutions

Trauma-informed​

<25 secs​

Survivor hold times

Capacity Booster

+36-84%​​

More survivors supported
with existing staff

Powerful Automation

20+ hours

Senior staff hours saved every week

Maximize Your Capacity with Our Solutions

Trauma-informed​

<25 secs​

Survivor hold times

Capacity Booster

+36-84%​​​​

More survivors supported with existing staff

Powerful Automation

20+ hours

Senior staff hours saved every week

What makes us the best, according to our customers

Your Colleagues’ Are Switching, and Loving it!

Lauren

YWCA Golden Gate Silicon Valley

5/5

Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.

Lauren

Executive Director, Monterey County Rape Crisis Center

5/5

It really has changed a huge part of our organization.

Lauren

Bay Area Women Against Rape (BAWAR)

5/5

Helpline Software created a customized call management system for BAWAR’s 24/7 crisis line….ongoing service has had a HUGE impact on BAWAR’s ability to effectively support survivors every day … we couldn’t be more thankful.

Clarissa

Assistant Director, Westchester Community Opportunity Program

5/5

… take a leap of faith and do it… it is a game changer … it will alleviate a lot of misused time and …[you] will thank me later.

Pamela

CEO,
HOPE Sheds Lights, Inc

5/5

… customer service is responsive, honest, articulate, … it’s top-notch …

Lauren

YWCA Golden Gate Silicon Valley

5/5

Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.

Why our customers think we’re the best

Your Colleagues’ Are Switching, and Loving it!

YWCA Golden Gate Silicon Valley

5/5

Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.

Lauren

Executive Director, Monterey County Rape Crisis Center

5/5

It really has changed a huge part of our organization.

Bay Area Women Against Rape (BAWAR)

5/5

Helpline Software created a customized call management system for BAWAR’s 24/7 crisis line….ongoing service has had a HUGE impact on BAWAR’s ability to effectively support survivors every day … we couldn’t be more thankful.

Clarissa

Assistant Director, Westchester Community Opportunity Program

5/5

… take a leap of faith and do it… it is a game changer … it will alleviate a lot of misused time and …[you] will thank me later.

Pamela

CEO,
HOPE Sheds Lights, Inc

5/5

… customer service is responsive, honest, articulate, … it’s top-notch …

Upgrade your hotline services today!

Upgrade your hotline services today!

Packages & Pricing​

Customized Chat with Dashboard

Approved non-profit rate starting at $95/month

Fully customized chat

Real-time chat & text dashboard

Seamlessly hand-off chats between advocates

Robust notifications of new chat/texts

Unlimited chat usage

Review chats with advocates

Real-time schedules

Opt-In shift reminders

Admin options menu

Generous accounts

One support user

Custom data retention policies

Texting add-on available for +$100/month

Customized Hotline Management System​

Our most popular package!!

Keep your hotline number(s)

Real-time chat & text dashboard

Everything in a fully customized chat package

Inappropriate caller protection

Everything in the answering service plan

Robust call/chat/text & hours reporting

Shift request & Approval system

Texting Add-on Available

Advocate self-tracking of hours

Unlimited call types & schedules

Burnout protection dashboard

Sophisticated call workflows

Enforce boundaries with high-volume callers.

Packages & Pricing​

Customized Chat with Dashboard

Approved non-profit rate starting at $95/month

Fully customized chat

Real-time chat & text dashboard

Seamlessly hand-off chats between advocates

Robust notifications of new chat/texts

Unlimited chat usage

Review chats with advocates

Real-time schedules

Opt-In shift reminders

Admin options menu

Generous accounts

One support user

Custom data retention policies

Texting add-on available for +$100/month

Customized Hotline Management System​

Our most popular package!!

Keep your hotline number(s)

Real-time chat & text dashboard

Everything in a fully customized chat package

Inappropriate caller protection

Everything in the answering service plan

Robust call/chat/text & hours reporting

Shift request & Approval system

Texting Add-on Available

Advocate self-tracking of hours

Unlimited call types & schedules

Burnout protection dashboard

Sophisticated call workflows

Enforce boundaries with high-volume callers.