Helpline Software is a fully integrated system to manage your hotline, helpline, support line, or crisis line. We’re purpose-built to manage all aspects of running your local, state, or nationwide line(s) – from scheduling and shift reminders to burnout protection reports.
Whether you run a mental health hotline, a domestic violence crisis line, or a multi-service helpline, our system supports your team behind the scenes, allowing them to focus on what matters most—helping people.
Helpline Software is designed to help ensure that no call is missed, and no volunteer or staff person burns out. Specify custom on-call orders, crisis callbacks, schedules, and more.
We get it – you’re not tech savvy, but you know your line. That’s why everything starts with concierge on-boarding. Just tell us your goals and we’ll take it from there.
Do you want to ensure calls are never missed? Do you want to forward calls with multiple layers of backups? Do you want a replacement for your answering service? How about implementing a chat and text system, reducing burnout, or installing a custom system for your state or national hotline? Perhaps you want an industrial-strength anonymizer?
Just let us know. Each client is unique and receives a fully customized system tailored to their specific needs. You don’t pay unless it’s the perfect system for you.
When someone calls your line, Helpline Software’s system gets to work right away. The call is anonymously (or not) logged and the system triages according to your policies to determine the best course of action. From there, calls are routed to the appropriate team member.
Without reliable software for call centers, teams often encounter common issues, including lost call data, long wait times, inconsistent responses, and staff burnout from trying to manage everything manually.
Admin input the schedules, and approve/deny any pending shift requests.
Sit back and watch. When a new call, webchat, or text comes in the system will automatically follow your workflows. It’ll call agents on their cell-phones (or computers) according to your on-call orders and schedules.
Staff log in (or can be automatically logged in according to schedules), and see their upcoming shifts. Call routing preferences and on-call orders are automatically applied based on admin instructions, ensuring coverage without the guesswork.
Your agent just talks to the caller. Our system has already:
Our system will:
Our hotline software includes features built specifically for on-call response teams:
Helpline isn’t just another call center software solution. It was developed in partnership with hotlines, helplines, and crisis lines to meet their unique demands. Our clients see:
We back all of our contracts with a 150% money-back guarantee. If you’re not satisfied, we won’t just give you your money back – we’ll pay you.
This works because our customers are not only happy with our product and features, but also with our support and our entire ecosystem of related innovations.
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