Best practices to maximize the impact of your crisis hotline. If you want to see articles about a specific topic then just send us an email at sales+blog@helplinesoftware.com. Want more specific advice? Book a meeting
Do You Really Know What Your 3rd Party Hotline Operator Says?
While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely…
Tips to Keep Your Hotline From Going Down
Want superior protection from outages for your comunity? Learn your rights. Need more help? Reach out.