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Do You Really Know What Your 3rd Party Hotline Operator Says?

While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely‚Ķ

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