Streamlined Support Guide: Seamless Hotline Service, Real-Time Call Logs, and Efficient Scheduling for Optimal Care
You finally have seamless hotline service with no 3rd party operators, accurate call dispatch, and proper on-call schedules.
Streamlined Support: A Guide to Our System
Streamlined Support: A Guide to Our System
You finally have seamless hotline service with no 3rd party operators, accurate call dispatch, and proper on-call schedules.
You finally have seamless hotline service with no 3rd party operators, accurate call dispatch, and proper on-call schedules.
Trauma Informed
Our system quickly connects callers to advocates without the need of a human operator. This means, callers spend less time on hold. The only person who will ever speak to your callers are your trauma informed personell.
Case Management
Finally, end to end encrypted call notes integrated with your helpline system. They can automatically pop up when your advocate accepts a call from a known caller.
Reliable and Efficient Call Routing
Survivors get connected with advocates according to your organization’s and community’s unique needs. Additionally, there is no third party involved in routing survivors’ calls to advocates. As a result, survivors can connect with each other in mere seconds, eliminating any unnecessary delays or communication barriers.
Optimize Efficiency and Client Service with Real-Time Call Logging System
Track call types, reception issues, hold and talk times, missed calls, and team performance effortlessly using our real-time call logging system. Our user-friendly dashboard allows you to ensure your team operates at peak efficiency, delivering the best service to your clients.
Real-time Call Logs for Improved Efficiency
Our call logging system tracks and updates all calls, chats, and text messages in real-time. It identifies call types and reception issues, tracks hold and talk times, missed calls, and team performance. Plus, with our dashboard, you can ensure that your team is operating at maximum efficiency and providing the best service to your clients.
Pre-scheduled shifts with on-call order
Our call routing system follows your editable pre-set schedules, automatically redirecting calls to available advocates when needed. This ensures survivors receive swift and timely support. Moreover, our system grants advocates an ample (but configurable) amount of time to prepare for calls, collecting essential contextual information, including call type and language, prior to connecting with survivors.
Pre-scheduled shifts with on-call order
Call routing is automated based on pre-set schedules. If an advocate is busy or unavailable, the call is redirected to the next available advocate. This ensures that survivors receive prompt support. Additionally, our system allows advocates enough time to prepare for the call and gather contextual information such as call type and language before connecting with the survivor.
Robust and Easy Scheduling System
Our scheduling system keeps volunteers updated with real-time information on open shifts, enabling them to request shifts in their preferred language. Requests are promptly sent to admins for approval, with all updates occurring instantly. Upon approval, volunteers receive a confirmation email, along with invites and reminders to ensure seamless communication.
Robust and Easy Scheduling System
Our scheduling system provides volunteers with real-time updates on open shifts, allowing them to request shifts in their preferred language. The requests are then sent to admins for approval or denial, with all updates occurring in real-time. Once a request is approved, a confirmation email is sent along with invites and reminders to ensure everyone is informed.
User-friendly Chat & Text
At Helpline Software, we offer customizable solutions that streamline the entire process. With sequential notifications, delivery and read receipts, and waiting room options, you can ensure that communication is smooth and transparent. Our user-friendly chat application also allows on-call teams to receive immediate notifications and clients to exit quickly and safely.
User-friendly Chat & Text
At Helpline Software, we offer customizable solutions that streamline the entire process. With sequential notifications, delivery and read receipts, and waiting room options, you can ensure that communication is smooth and transparent. Our chat application also allows on-call teams to receive immediate notifications and clients to exit quickly and safely.
Efficient Handling of Callbacks
Our system offers reliable callback request support. Advocates can use your organization’s caller ID to return survivor voicemails and call back them with ease. With just the press of a button, the advocate can connect back to the survivor, creating a seamless experience for everyone involved.
Efficient Handling of Callbacks
Our system offers reliable callback request support. Advocates can use your organization’s caller ID to return survivor voicemails and call back them with ease. With just the press of a button, the advocate can connect back to the survivor, creating a seamless experience for everyone involved.
Comprehensive Burnout Prevention
Helpline Software monitors advocate activity and flags those at risk of burnout with our Burnout Prevention Dashboard. We also enforce boundaries with high-volume callers to reduce the risk of burnout. As a result, we ensure team support for optimal care.
Comprehensive Burnout Prevention
Helpline Software monitors advocate activity and flags those at risk of burnout with our Burnout Prevention Dashboard. We also enforce boundaries with high-volume callers to reduce the risk of burnout. As a result, we ensure team support for optimal care.
Rural Area Support
For call routing in rural areas, our system has a special feature that identifies possible reception issues in real time. We further configure advocate devices to ring longer and identify calls missed due to no reception in real-time. This feature ensures that your team can provide timely service to clients.
Rural Area Support
For call routing in rural areas, our system has a special feature that identifies possible reception issues in real time. We further configure advocate devices to ring longer and identify calls missed due to no reception in real-time. This feature ensures that your team can provide timely service to clients.
Built-in Privacy
Our system ensures caller privacy and protects advocates from abusive callers. Our goal is to create a safe and supportive environment for individuals seeking help. You can trust us to protect your privacy and provide the support you need, whenever you need it.
Built-in Privacy
Our system ensures caller privacy and protects advocates from abusive callers. Our goal is to create a safe and supportive environment for individuals seeking help. You can trust us to protect your privacy and provide the support you need, whenever you need it.