Helpline Software

Hotline management systems for 24h hotlines.

Mission

“Never doubt that a small group of thoughtful, committed citizens can change the world: indeed, it’s the only thing that ever has.” — Margaret Mead

We are a small group of thoughtful and committed people that believes that everyone has the right to be heard. It’s unfortunate that even in crisis people can’t be heard because agencies are often having to choose between serving clients, and managing other hotline logistics.

We’re here to manage all of the logistics of running a 24h hotline so agencies can focus on serving their communities. This includes protecting counselors from obscene callers, protecting caller privacy, simplifying analytics, and more.

Speaking

Solutions To Common Hotline Challenges: Phone, Chat, Text, Scheduling, Reporting and Burnout, 2022
Hosted By DomesticShelters.org

RCC & DV Hotline FAQ Solutions for Common RCC & DV Hotlines Challenges
Hosted by Asian Pacific Institute on Gender Based Violence

Get in touch

We love talking to practioners. If your organization runs a 24h hotline and you’re facing any challenges, or just looking to learn more about best practices please don’t hesitate to reach out.

Writing

Do You Really Know What Your 3rd Party Hotline Operator Says?

While using a 3rd party hotline operator to answer your hotline may provide your agency with the flexibility needed to maintain a 24-7 helpline, it can also create serious problems impacting your caller’s experience. We examine this issue in a little more detail in this post. Is this article for me? Potentially! You should definitely…

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